PRIVACY POLICY

Effective: September 1, 2026

CONSENT

By using our website, you consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT

When you visit our website or contact us, we collect:

• Contact Information: Name, email, phone number, mailing address
• Home Details: Property address, roof type, utility provider (e.g., Duke Energy)
• Website Activity: Pages visited, clicks, browser type, IP address, date/time stamps
• Communication Records: Messages, live chat transcripts, attachments, photos

This information is collected when you fill out a form, use live chat, request a quote, schedule a consultation, or contact us directly.

HOW WE USE YOUR INFORMATION

We use your information to:

• Process solar quote requests and appointments
• Provide, operate, and maintain our website
• Send appointment confirmations, reminders, and project updates
• Communicate about solar incentives, rebates, and financing
• Send text messages (SMS) about your solar project
• Improve and personalize your website experience
• Analyze website usage and trends
• Send marketing emails (with opt-out available)
• Prevent fraud and maintain security
• Comply with legal obligations

TEXT MESSAGES (SMS)

When you opt in, we may send texts about:

• Solar quotes and appointments
• Installation updates and reminders
• Energy savings offers and incentives
• Review requests and referral bonuses

Frequency varies.

To stop: Text STOP anytime

For help: Text HELP anytime.

Message and data rates may apply based on your phone plan.

LOG FILES

We use standard log files to track website visits. This information includes IP addresses, browser type, ISP, date/time stamps, referring/exit pages, and clicks. This data is not linked to personally identifiable information and is used to analyze trends, administer the site, and gather demographic information.

COOKIES

We use cookies (small files stored on your device) to:

• Store your preferences and browsing history
• Personalize your website experience
• Track website analytics and trends
• Show you relevant advertisements

You can disable cookies through your browser settings, but some website features may not function properly.

THIRD-PARTY ADVERTISING & PARTNERS

We use third-party advertising partners (including Google) to display relevant ads on our website and other platforms. These partners may use cookies, JavaScript, or web beacons to:

• Measure advertising effectiveness
• Personalize ad content based on your interests
• Track your IP address and browsing activity

We do not control third-party cookies. Review their privacy policies for details.

• Opt out of Google ads: https://adssettings.google.com
• Opt out of interest-based ads: https://optout.networkadvertising.org
• Disable Google Analytics: Install the Google Analytics opt-out browser extension

HOW WE PROTECT YOUR INFORMATION

All transactions are encrypted using SSL (Secure Socket Layer) technology. Payment information is processed through secure third-party providers and is not stored on our servers. We use industry-standard safeguards to protect your data, though no online system is 100% secure.

WHO WE SHARE YOUR INFORMATION WITH

We share information with:

• Installation crews and service providers (to complete your project)
• Payment processors (to process payments)
• Utility companies (for rebates and net metering programs)
• Advertising and analytics partners (Google, etc.)
• Legal authorities (if required by law)

We do not sell, trade, or transfer your personal information to third parties.

THIRD-PARTY WEBSITES & LINKS

Our website may link to other sites with separate and independent privacy policies. We are not responsible for the content or privacy practices of third-party websites.

YOUR CHOICES & RIGHTS

You can:

• Unsubscribe from emails: Click the unsubscribe link in any email
• Opt out of SMS: Text STOP anytime
• Disable cookies: Use your browser settings
• Request your data: Contact us to request a copy of your personal information
• Correct your data: Contact us to update or correct information
• Delete your data: Contact us to request deletion of your personal information
• Opt out of advertising: Use the links in the “Third-Party Advertising” section above

CCPA PRIVACY RIGHTS (California Consumers)

If you are a California resident, you have the right to:

• Request that we disclose what personal data we collect about you
• Request that we delete your personal data
• Opt out of the sale or sharing of your personal data (we do not sell your data)

If you make a request, we will respond within 30 days. Contact us to exercise these rights.

 GDPR DATA PROTECTION RIGHTS (European Users)

If you are a European Union resident, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request that we correct inaccurate information
• Erasure: Request deletion of your personal data (under certain conditions)
• Restrict Processing: Request that we limit how we use your data
• Object to Processing: Object to how we process your data
• Data Portability: Request that we transfer your data to another service

If you make a request, we will respond within 30 days. Contact us to exercise these rights.

CHILDREN

We do not knowingly collect information from anyone under 18. If you believe we have collected information from a child, please contact us immediately.

CHANGES TO THIS POLICY

We may update this policy at any time. We will post changes here and update the effective date above. Your continued use of our website indicates acceptance of any changes.

CONTACT US

Renewable Energy Design Group (RED Group Solar)

📧 Email: support@redgroupnc.com

📞 Phone: 877-520-7652

Service Areas: North Carolina & South Carolina

By using our website and services, you agree to this Privacy Policy.

Last Updated: September 1, 2026